Acknowledgement Letter for a Complaint from a Customer

There are different good business ethics that an organization can follow to keep a good track record with its customers, suppliers and other associates.

One of such good ethics is to at first acknowledge each genuine complaint received from its customers, and cordially convey that efforts are being made to resolve the issue at the earliest. This makes a good impression on the customer.

Here is a sample of such an acknowledgement letter to a customer after receiving his complaint.

TEMPLATE

Date: _________

To

(Name of the Complainant)

(Address)

Mob. _________

Reg.: Your complaint vide letter/email dated _____.

Dear Ms./Mr. ________,

We acknowledge the receipt of your complaint vide letter/email dated _____ with regard to an issue in (Product's Name) that you had bought from our store/company.

Our team is currently investigating the problem. Our representative will call you over the phone to understand the issue in detail.

We thank you for letting us know of your concern. We request you to kindly bear with us while we investigate this matter.

While all the complaints received go through certain procedures as per our policy, we will endeavor to resolve your complaint as soon as possible.

If you have any questions concerning this letter, or would like to discuss the complaint further, please contact (Name of the Staff), (Designation) at (Phone Number) or at Email _________.

Have a nice day/evening!

Yours faithfully,

    (Signature)

(Name of the Officer)

(Designation)