Bank's Apology Letter to a Customer for Cheque Bounce

Everybody is bound to commit mistakes occasionally. A banker is no different from others. While carrying out several transactions throughout the day, a banker may erroneously do something, which may cause inconvenience to its client.

The important thing is to correct the error as soon as possible, if it can be corrected. If not, then the banker should contact and coordinate with the client to rectify the error.

The banker should formally apologize to its customer for the error. It is needed to keep a good banking relationship with the customer.

Here is an example of an apology letter from the bank to its client for an error.

TEMPLATE

Ref: _________

Date: ________

To

(Name of the Customer)

(Registered Address)

(Phone Number)

RE: Error in banking transaction

Dear Mr. / Ms. _________,

Greetings of the day!

We would like to apologize for a recent error on our part while processing your instruction, which may have caused inconvenience to you. 

You had deposited with us a cheque bearing the number _________ dated _________ for an amount of _________. Because of a clerical error by our employee, the same was not honoured.

We understand this may have caused embarrassment to you with the concerned party. Therefore, please accept our sincere apology for this unintentional error.

We would strive hard not to commit such a mistake in the future. We are committed to serve you better.

Thank you for your understanding!

Yours faithfully,

    (Signature)

(Name of the Bank Officer)

(Designation)

(Bank Rubber Stamp/ Seal)