Apology Letter to the Customer for Missing an Appointment

Missing an important appointment with your prospective customer or an existing customer does not look good at all. Please do apologize to the concerned person(s) as soon as possible for this inconvenience.

In your apology email or letter, you can also request the customer for another appointment so that the meeting and the discussions, which were supposed to happen, could be conducted at a later point of time in the future.

Here are a couple of examples of such apology letters and emails to the customer for missing an appointment/ meeting.

TEMPLATE #1

Date: _________

To

(Name of the Customer)

(Address)

Reg.: Meeting on (Date)

Dear _________,

Please accept my sincere apology for missing the meeting on (Date). I am feeling very embarrassed for not being able to meet you as committed.

I was unable to attend because of a family emergency that came up, which I had to attend to urgently. I am sorry that you had to wait up unnecessarily for me. I wish I had intimated you immediately at that point of time.

I was very much looking forward to the meeting to discuss the (Topic). I would really appreciate it if we could have another meeting to talk about it. I am available on (Dates) any time in between (Time) to (Time). Please let me know your convenient time.

Looking forward to hearing from you.

Yours faithfully,

    (Signature)

(Name of the Person)

(Designation)

(Name of the Company)

TEMPLATE #2

Dear _________,

I would like to apologize to you for missing the meeting on (Date). Unfortunately, I was not able to attend the meeting due to a sudden illness. I had to go to the hospital immediately. I am sorry if my absence has caused any inconvenience to you.

I hope the meeting went well with my other colleagues. I have spoken with them and have taken an update on the discussions.

In case you have any other concerns that you would like to discuss with me, we can schedule another meeting at a time convenient to you. I am reachable at (Phone Number).

Looking forward to hearing from you.

Kind Regards,

(Name of the Person)