Apology Letter for Sending Wrong Statement of Account

One may commit an error in entering data, compiling information and preparing documents. The important thing is - the person who committed the mistake should apologize to the person who has faced any inconvenience due to the error committed by him.

Especially in official communication, if you have sent statement(s) with one or more errors, then you should correct the statement as soon as you get to know about it and send across the correct statement with an apology to the parties concerned.

Here are examples of such apology letters for sending wrong statements.

TEMPLATE #1

(Apology letter for wrong statement of account.)

Ref: _________

Date: ________

To

(Name of the Party)

(Office Address)

(Phone Number)

Sub.: Error in Statement

Dear Mr. / Ms. _________,

We would like to sincerely apologize to you for sending across the statement of account dated _________, which unfortunately does not reflect the correct information fully. It has missed out a couple of payments made by you earlier. Kindly ignore the statement. The same may please be discarded to avoid any confusion in the future.

We deeply regret any inconvenience it may have caused you.

We are enclosing herewith the copy of the correct statement for your kind information and records.

Thank you for your understanding and continued cooperation!

Yours sincerely,

    (Signature)

(Name of the Officer)

(Designation), (Department)

TEMPLATE #2

(Apology email for sending wrong statement.)

Dear _________,

Thank you for pointing out the error in the statement dated _________ sent by us earlier. We checked the figures and transactions; you were right about the mistake in the statement.

We certainly owe you an explanation for the error. Please accept our sincere apologies.

You had indeed made the payment on (Date) for an amount of _________. However, our accounting personnel had missed entering the information in the system by mistake. We have now entered the data correctly and your account information has been updated.

The corrected statement is attached herewith for your kind information. Accordingly, your current balance is (Amount) as on (Date).

Sorry for the trouble once again. We will take extra care to ensure no such error happens in the future.

Kind Regards,

(Name of the Person)

(Designation)