Complaint Letter to Broadband Provider for Poor Internet Speed

The internet has radicalized the way of life of people these days. Without the internet, things can become quite boring. With slow internet service or bad network issues, things may become very irritating. The internet is needed for not only for using social media or browsing stuff but also to complete office work and many other purposes.

If you have taken a wired line broadband plan at home or at work and in case you are not getting the speed as per the subscribed plan (you are paying for), then you should lodge a complaint by letter or email or over the phone to the service provider at the earliest.

After lodging a complaint, you should keep following up with them until the problem is resolved.

The following format can be used both for lodging complaints.

TEMPLATE

Date: .................

To

(Name of the Broadband Service Provider)

(Office Address)

Tel. ....................

Sub.: Complaint regarding continued poor internet service

Ref: Broadband Connection Account Number ..................

Dear Sir/Madam,

I have been a loyal customer of your company for broadband service connection at my home for the last .... years. My broadband connection details are as follows for your reference.

Full Name: ............................

Address: ................................

Account No. ..........................

Broadband No. ......................

Active Plan: ..........................

During the last .... months, I have been facing bad network issues in the broadband connection. The internet speed is mostly much slower than the speed as per my monthly subscribed plan. When I am using the internet, it gets disconnected frequently.

I had raised complaints over the phone with your customer care executive several times. For your reference, complaint numbers are ............., ................. and ................ Although your representatives had tried to solve the issue but the problems always start again after a couple of days thereafter.

I am very disappointed to say that as a reputed telecom company, your services are very poor than expected. You should take steps to ensure that the consumers enjoy flawless internet service. Please note that even though I have a right to claim refunds from you for all the time the internet connection was bad or slow, I have not done so.

I hope you will look into my internet problem more seriously and try to fix the problem permanently to avoid any further inconvenience to me. I will wait for the next .... days to see the progress and if it is not to my satisfaction then I will be bound to disconnect your service.

Thanking you in advance in expectation that the issue will be resolved ASAP.

Yours faithfully,

    (Signature)

(Name of the Consumer)

Mobile No. ................