Complaint Letter to Electricity Department for Excess Billing

As soon as you come to know about any discrepancies in the electricity bill, without any further delay, you should lodge a complaint at the electricity board about it.

You should carry with yourself the following things while visiting the electricity board office for ready reference of the officer who is taking record of your complaint:

1) Previous bill original or photocopy;

2) Current bill original copy;

3) Photo of latest meter reading captured through your mobile (some officers would like to see it);

4) Complaint letter regarding the error in bill you are complaining.

There are different ways of lodging a complaint:

1) Submit a complaint online through the portal of the electricity board (not very effective and timely so far).

2) Fill in the complaint letter form prescribed by the electricity company and submit it at their concerned branch office.

3) Carry all the required bills and documents to the concerned electricity officer, explain your matter and he will fill in the complaint form and lodge the complaint.

4) Write your complaint letter with all required details, enclose the bills with it and submit it at the office.

Here is a format of complaint letter that may come handy for you.

TEMPLATE

Date: ......................

From

(Name of the Complainant)

(Full Postal Address)

(Contact Number)

To

(Title of the Officer)

(Name of the Electricity board)

(Name of the Branch Office)

(Address)

Sub: Complaint on wrong bill amount for the month of ..............

Ref: Electricity connection consumer no. ........... area code ........

Dear Sir,

I am currently residing at ................., which is having an electricity connection bearing consumer number ............, area code ............ Today, I was shocked to receive the current electricity bill (no. .....) for an amount of Rs. .......... My monthly electricity bill amounts generally range between Rs. ........ to Rs. ......... The bill for this month (month name) is almost twice the amount of my regular bills.

I investigated the matter from my side to find out the error and I noticed that the meter reading unit for the current bill is showing more units than the current meter reading which is impossible.

Units as per last billing: .........

Current meter reading units: ..........

As you will notice, there is clearly an error in it. I, therefore, kindly request you to correct the current bill and issue a fresh bill for the current month. Otherwise, please adjust the excess amount to be paid by me for the current wrong bill amount in the next month's bill amount.

I hope my complaint will be resolved as soon as possible.

Thanking you,

Yours faithfully,

   (Signature)

(Name of the Complainant)