Complaint Letter ATM Transaction Failed Money Deducted

During the process of withdrawal of money from ATM if the cash was not received from the ATM machine but the amount got deducted from your bank account and subsequently you did not even receive any message from Bank regarding reversal of money back to your account, then you should lodge a complaint as soon as possible at the branch office of the bank.

The following format could be used for this purpose. Fill in the necessary details of your bank account, the details of the exact ATM transaction and submit it at the branch office of the bank. Do not mention ATM pins anywhere in the letter.

TEMPLATE

Date: ...............

To

The Branch Manager

(Name of the Bank)

(Name of the Branch)

(Address)

Sub.: Complaint - no money received from ATM, amount deducted.

Ref: Savings account number - .......................

Dear Sir/Madam,

I am maintaining a savings account bearing number ................... in your bank's ......... branch. On (date) at (time), I was trying to withdraw money of Rs. ......./- from your bank's ATM at (address), having ATM code no. ............. No cash came out of the ATM even after choosing all the necessary options.

However, immediately I received an SMS regarding the debit/deduction of the amount from my account. I waited for some time to see if the amount got reversed back to my account, but no SMS was received. I even took out a mini statement from the ATM for my account, wherein I again checked on the transaction. Clearly, the debited amount was only reflecting but there was no reversal.

Therefore, I kindly request you to look into the matter and credit back the amount of Rs. ......./- to my account at the earliest.

Kindly do the needful and oblige.

Thanking you in anticipation for your kind cooperation!

Yours faithfully,

   (Signature)

(Name of the Account holder)